Discord Tickets (Public) recovered.

Christmas Countdown bot for Discord recovered.

Christmas Countdown bot for Discord recovered.

Discord Tickets (Public) recovered.

Daily MySQL backup (de-s7) recovered.

The connection issues resolved themselves, so the host migration proceeded and service has been restored.

Christmas Countdown bot for Discord recovered.

Post-Mortem

What Happened?

The server hosting the public bot was incorrectly terminated due to a payment error. This has since been remedied with our hosting provider.

Length of Downtime and Timeline

The affected service was down for a total of 3 hours and 56 minutes.

Timeline

Several monitoring servers first observed the outage on April 30th at 11:22pm UTC, staff were paged 5 minutes later.

Downtime was acknowledged by Eartharoid at 12:14am UTC

Issue was fixed by Earthar...

EDIT: This outage was a result of a fault in our monitoring system, the service was unaffected.

The public instance of Christmas Countdown experienced an outage for 9 minutes.

This issue was not investigated due to its short nature and low priority service (why are you excited about Christmas in May?), but we suspect it could be a small software error or monitoring fault than an actual major issue.

Discord Tickets (Public instance) recovered.