Previous incidents

May 2025
May 27, 2025
1 incident

Daily MySQL backup (de-s7) is down

Downtime

Resolved May 28, 2025 at 12:00am UTC

Daily MySQL backup (de-s7) recovered.

1 previous update

May 23, 2025
1 incident

Discord Tickets Public Bot is Unavailable

Downtime

Resolved May 26, 2025 at 09:33pm UTC

The connection issues resolved themselves, so the host migration proceeded and service has been restored.

6 previous updates

May 18, 2025
1 incident

Christmas Countdown bot for Discord is down

Downtime

Resolved May 18, 2025 at 09:18pm UTC

Christmas Countdown bot for Discord recovered.

1 previous update

May 01, 2025
2 incidents

Public Instance of Discord Tickets Is Temporarily Unavailable

Downtime

Resolved May 01, 2025 at 03:00pm UTC

Post-Mortem

What Happened?

The server hosting the public bot was incorrectly terminated due to a payment error. This has since been remedied with our hosting provider.

Length of Downtime and Timeline

The affected service was down for a total of 3 hours and 56 minutes.

Timeline

Several monitoring servers first observed the outage on April 30th at 11:22pm UTC, staff were paged 5 minutes later.

Downtime was acknowledged by Eartharoid at 12:14am UTC

Issue was fixed by Earthar...

3 previous updates

Christmas Countdown - Minor Outage

Resolved May 01, 2025 at 12:14am UTC

EDIT: This outage was a result of a fault in our monitoring system, the service was unaffected.

The public instance of Christmas Countdown experienced an outage for 9 minutes.

This issue was not investigated due to its short nature and low priority service (why are you excited about Christmas in May?), but we suspect it could be a small software error or monitoring fault than an actual major issue.