Previous incidents
Daily MySQL backup (de-s7) is down
Resolved May 28 at 01:00am BST
Daily MySQL backup (de-s7) recovered.
1 previous update
Discord Tickets Public Bot is Unavailable
Resolved May 26 at 10:33pm BST
The connection issues resolved themselves, so the host migration proceeded and service has been restored.
6 previous updates
Christmas Countdown bot for Discord is down
Resolved May 18 at 10:18pm BST
Christmas Countdown bot for Discord recovered.
1 previous update
Public Instance of Discord Tickets Is Temporarily Unavailable
Resolved May 01 at 04:00pm BST
Post-Mortem
What Happened?
The server hosting the public bot was incorrectly terminated due to a payment error. This has since been remedied with our hosting provider.
Length of Downtime and Timeline
The affected service was down for a total of 3 hours and 56 minutes.
Timeline
Several monitoring servers first observed the outage on April 30th at 11:22pm UTC, staff were paged 5 minutes later.
Downtime was acknowledged by Eartharoid at 12:14am UTC
Issue was fixed by Earthar...
3 previous updates
Christmas Countdown - Minor Outage
Resolved May 01 at 01:14am BST
EDIT: This outage was a result of a fault in our monitoring system, the service was unaffected.
The public instance of Christmas Countdown experienced an outage for 9 minutes.
This issue was not investigated due to its short nature and low priority service (why are you excited about Christmas in May?), but we suspect it could be a small software error or monitoring fault than an actual major issue.